We offer two convenient options for customers in Indonesia: domestic shipping to all locations in Indonesia, and in-store pickup at our store on Gili Air Island.

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Domestic Shipping Across Indonesia

• We provide reliable domestic shipping throughout Indonesia, including all islands beyond Gili Air. No matter where you are, we’ll ensure your order gets to you safely.

• Shipping Rates: The shipping cost is calculated at checkout based on your location and order size.

• Delivery Time: Delivery times vary depending on your location. Most domestic orders will arrive within 3-7 business days.

 

Store Pickup on Gili Air Island

• If you’re visiting Gili Air Island, you can pick up your order directly from our store! Skip the wait for delivery and grab your products in person.

• In-Store Assistance: Our helpful product assistants are available to guide you and help with any questions you have while you’re here.

 

How It Works

1. Place your order online – Choose your shipping method at checkout: Delivery or Store Pickup.

2. Choose delivery: For deliveries outside of Gili Air Island, your order will be shipped to the address you provide.

3. Pick up in-store: If you are on Gili Air Island, simply visit our store to collect your order. You can also speak with our product assistant to get more details about the products.
    

No Return Policy

• All sales are final: Due to the nature of our products, we do not accept returns or exchanges. Please review your order carefully before completing your purchase.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days. We’ll assist with a replacement or refund, depending on the issue

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Customer Support

If you need assistance with your order, have questions, or would like to arrange special delivery options, feel free to reach out:

• Email: pearlnaturellebeauty@gmail.com

• Phone: +62 813-8695-5088

• Business Hours: Monday to Sunday, 9:00 AM - 7:00 PM (GMT+8)