We provide seamless international delivery services to our customers in Singapore, Taiwan. Partnering with Choir Express, a trusted international shipping company, we ensure that your orders are handled with care and delivered promptly. (choirexpress.co.id)

​

Order Processing & Payment
 

• Order Confirmation: Upon placing an order, you will receive a confirmation email detailing your purchase. Please review it carefully to ensure all information is correct.

• Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.

• Order Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays may require additional processing time.
  
   

Shipping & Delivery
 

• Shipping Rates: Shipping costs are calculated at checkout based on your location and order size.

• Delivery Time: Estimated delivery times are as follows:

  • Singapore: Approximately 10-12 business days.

  • Taiwan: Approximately 12-14 business days.

  Please note that delivery times may vary due to factors beyond our control, such as customs clearance procedures and local postal services

 

Shipping Outside Our Current Regions:
We currently offer international shipping to Singapore and Taiwan. If you are located outside of these regions, please don’t hesitate to reach out to us directly. We’ll be happy to work with you and find a suitable shipping solution for your location.

 

No Return Policy

Due to the nature of our products, we do not accept returns or exchanges. All sales are final. We encourage you to carefully review your order before completing your purchase.

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will assist in providing a replacement or refund for damaged items upon inspection.

 

Refunds

• Refund Process: We do not offer refunds except in cases where the product is damaged or defective upon arrival. If eligible, refunds will be issued to the original method of payment. Please allow up to 7 business days for processing.

 

Cancellations

• Order Cancellations: Orders can be canceled within 24 hours of placing the order. After 24 hours, your order may have already been processed for shipping, and cancellations may no longer be possible. Contact us immediately if you wish to cancel.

 

Privacy & Security

• Privacy Protection: We respect your privacy and are committed to protecting your personal information. We use secure payment gateways to protect your information.

• Secure Payments: All payments on our website are processed securely using SSL encryption to safeguard your personal and payment details.

​

Customer Support

If you have any questions or need assistance with your order, our customer support team is here to help:

Email: pearlnaturellebeauty@gmail.com

Phone: +62 813-8695-5088

Business Hours: Monday to Sunday, 9:00 AM - 7:00 PM (GMT+8)